What is fanatical service

He was the first to expose me to the fundamental concepts and measures of customer satisfaction, customer lifetime value , customer loyalty and advocacy, share of wallet and product adoption rate.

Dwight was adamant about customer service quality and experience, long before these were the buzzwords of today. He understood the power of customer referrals.

A primary value he expected all of his team to follow was that every problem or request from a customer was worthy of our attention and resolution. He ingrained in us that every interaction with the customer impacted customer success. A few companies later I joined the Motorola Semiconductor business. Gary Daniels was a mentor to me through most of my year tenure. Some of you may remember the days before voicemail. Gary could not tolerate a ringing phone. Once you make that first impression every touch point is a moment of truth.

In those days, we had notepads for taking phone messages. Being in Sales and Marketing, it was common to find a hefty pile of phone message slips waiting for you. He did so with the conditions that your phone could never go to voicemail if you were at your desk, and that the rule of returning calls by the end of the business day still applied.

Both Dwight and Gary were what may be deemed today as fanatics about customer service quality and experience. Both believed that you only have one chance to make a first impression and that every touch was a moment of truth. Both believed that customer retention was critical to long-term success for the company and the customer. Cloud Enable cloud adoption and transformation across leading cloud platforms.

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The latter pricing scheme is has higher fares per Gigabyte GB. Rackspace Fanatical Support is Rackspace's customer service program, which provides support for customers using its managed hosting services and cloud platforms. How much does AWS managed services cost? What is Rackspace Fanatical Support? What is Rackspace used for?

Rackspace is a managed cloud computing company that aims to make it easy to manage private and public cloud deployments. What is AWS managed service? The service is aimed at large enterprises that want a simplified way to migrate on-premises workloads to the public cloud and then manage those workloads after migration. What is a Rackspace Cloud Server?